Privacy Policy

At ABACUS HVAC SOLUTION, we value your privacy. This policy explains how we collect, use, and protect
your information when you visit our website, request a quote, or book a service.

1. Information We Collect

We collect information necessary to provide and improve our services, including:

  • Personal Information: Name, service address, billing address, phone number, and email address.
  • Service Information: Details of your air conditioning system (brand, model, age) and service or repair history.
  • Financial Information: Payment details processed through secure third-party payment gateways and financing applications, where applicable.
  • Usage & Technical Data: IP addresses, browser details, and cookies used to enhance website performance and user experience.

2. How We Use Your Information

Your information may be used to:

  • Schedule, manage, and confirm service appointments.
  • Process payments and issue invoices or receipts.
  • Warranty Registration: Share necessary equipment details with manufacturers (e.g., Carrier, Toshiba) to activate or maintain warranty coverage.
  • Send service reminders, maintenance alerts, or promotional communications (you may opt out at any time).
  • Improve our website functionality, service quality, and customer support.

3. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared only with:

  • Equipment Manufacturers: For warranty registration and claim support.

  • Financing Providers: If you apply for third-party financing.
  • Service Providers: Trusted software platforms used for scheduling, dispatching, payment processing, or email communication.
  • Legal Authorities: When required by law or to protect our legal rights and business interests.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, certain website features may not function properly as a result.

5. Data Security

We implement industry-standard security measures to protect your personal information. While we take reasonable precautions, no electronic transmission or storage method is completely secure. Customers are encouraged to use discretion when sharing sensitive information online.

6. Your Rights

Subject to applicable laws and regulations, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us: